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Services
We provide servd quality beyon d what is expec ted. We offer comprehensive repair, maintenance and service packages to keep your equipment in top condition. We service what we sell, and we take pride in selling the best. We’ve researched our industry thoroug hly to find out wh at your  customers want, expect and enjoy the most in the spirit of friendly competition. Our services include: 
Warranty
All machines carry one year parts warranty. All parts are covered by warranty. If we cannot repair your defective part within 30 Days after receipt of said part then we will replace it at no charge with another part.
We ship machines all over the Middle East and therefore any defective items must be returned to us for the necessary repairs to be done by our staff. In some cases we will be able to give you an advance replacement for the defective parts; we will send the replacement parts at our expense. If this is the case then the defective parts must be returned immediately after installing the advance replacement, via UPS etc. at the customers’ expense for the return shipping.
It is not necessary to return complete machines, just the part that has failed. If you have a problem and are not sure of the cause please call our service department and we will talk you through the problem.
Unauthorized service will void your warranty! Under our warranty any replacement parts that we send you will be installed by you or your service personnel at your own expense. We will not under any circumstances authorize payment for work done by 3rd party repair companies. If a 3rd party repair service is called by you the customer, you do so at your own expense unless otherwise stated in writing by our company.
Damage from shipping
If the machine we send you is damaged in shipment please note the damage on the Bill of Lading and have the driver sign it. Shipping damage is very rare but when it does occur it is usually minor. Usually the freight company will make a quick payment for such minor repairs.
After warranty
We have a flat rate repair or replacement program for many items. Please contact us for current repair prices on units that you need repaired. Spare parts are available in bulk to meet the requirements of our clients for every machine we ship.
Technical Support 24/7
Our aim is to ensure our customers receive the highest possible level of service at all times. This begins with our Sales Advisors who can provide professional guidance on the most suitable type of equipment for your needs. Our commitment to service does not end here; our team is on hand to ensure that our clients’ vending requirements continue to be satisfied.
Our computerized call centre enables clients to report technical faults and breakdowns round the clock 24 hours a day 7 days a week to obtain troubleshooting advice. Our team of trained service engineers and operators are on hand to provide comprehensive support to all our clients.
Games Updating
In order to meet changing day requirements and demands of your customers we update the games on half yearly basis.
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